Terms of Service

These terms of service ("Terms") govern the use of the SkinsCartel website available at skinscartel.com (the "Service") and the terms of sale of Items by Users to the Operator.

The Service is operated by, and the sole counterparty to all contracts concluded with the User is, ETNERA LTD · Business Registration Number: HE480731, a limited liability company incorporated under the laws of the Republic of Cyprus, registered office: Neofytou Nikolaidi & Theodorou Kolokotroni, ONISIFOROU CENTER, 2nd floor, Agios Theodoros, 8011 Paphos, Cyprus (the "Operator"). Contact: [email protected].

The Service is one of several websites operated by the Operator under different brands, names and domains. Irrespective of the name, logo or visual identity of a given website, the party to any contract concluded through it is always and exclusively the Operator.

Content creators and other parties promoting the Service act solely as the Operator's marketing partners. They are not a party to any contract with the User, do not make or accept declarations of will on the Operator's behalf, and bear no liability towards the User for the conclusion or performance of the Sale Agreement.

The Operator purchases Items from Users in its own name and for its own account, assuming the inventory risk. The Service is not a marketplace, an intermediation service, an escrow service, or a matching service between Users and third parties.

The Operator is not affiliated with, sponsored by or endorsed by Valve Corporation. The Items and the User's Steam account are subject to the Steam Subscriber Agreement and other Valve rules.

The Operator does not provide payment services, does not operate payment accounts, does not issue electronic money, does not take deposits, does not hold Users' funds in custody on their behalf, and does not provide investment services. Payment of the Price constitutes solely the performance of the Operator's obligation as buyer under the Sale Agreement.

Service — the SkinsCartel website at skinscartel.com, operated by the Operator.

Operator — ETNERA LTD · Business Registration Number: HE480731, as identified in § 1.2.

User — a natural person with full legal capacity, at least 18 years of age, using the Service as a consumer, i.e. for purposes not directly related to their trade, business or profession.

Items — virtual items ("skins") from the game Counter-Strike 2, assigned to the User's Steam account and transferable via Steam trade.

Steam / Valve — the Steam platform operated by Valve Corporation, and Valve Corporation, respectively.

Trade Protection — the protection period established by Valve following a Steam trade (as at the effective date of these Terms: 8 calendar days), during which Valve may revert, reverse or block the trade or the Items. The duration and rules of that period are determined solely by Valve and may change.

Sale Agreement — the agreement for the sale of Items concluded between the User (as seller) and the Operator (as buyer) on the terms agreed in the Chat Channel.

Chat Channel — the communication channel provided in the Service in which the User negotiates transaction terms with the Operator's representative (a natural person or an automated system).

Price — the sale price of the Items agreed in negotiations and accepted by both parties.

Settlement Day — the day on which the Trade Protection period has irrevocably expired without the trade or the Items being reverted, reversed or blocked by Valve.

Payout Details — the data necessary to pay out the Price and to contact the User in settlement matters: the User's first and last name, e-mail address, phone number, and bank account number (IBAN) or payment card details.

KYC Verification — verification of the User's identity carried out in accordance with § 6.

The Service may be used only by a person meeting the definition of a User (§ 2.3) holding an active Steam account free of restrictions preventing trades, and only to the extent that use of the Service is lawful in the place of the User's habitual residence.

By concluding a Sale Agreement, the User represents that: (a) they are the sole owner of the Items or are fully entitled to dispose of them; (b) the Items do not originate from a criminal act — in particular account takeover, phishing or fraud — and are not subject to third-party claims; (c) they act in their own name and for their own account and not on behalf of an undisclosed third party, and in particular do not act as a nominee, intermediary or so-called money mule; (d) the bank account or card indicated in the Payout Details belongs to the User and remains under the User's lawful control; (e) the conclusion and performance of the Sale Agreement does not serve money laundering or terrorist financing; (f) the data they provide is true and up to date.

The User logs in to the Service using their Steam account or another supported authentication method. The User must protect the access credentials to their Steam account and Service account and maintain a valid trade URL. Actions performed after correct authentication are deemed performed by the User, unless the User promptly notified the Operator of the loss of control over the account and the Operator was still able to prevent the effects of the given action.

It is prohibited to: (a) use bots, scripts or other automation to interact with the Service without the Operator's consent; (b) knowingly exploit errors of the Service, including obvious pricing errors; (c) create or use multiple accounts to circumvent limits, verification thresholds or blocks; (d) use VPNs, proxies or anonymisation tools to circumvent verification, territorial restrictions or anti-fraud mechanisms; (e) use the Service through third-party Steam accounts or third-party payment methods; (f) supply unlawful content or interfere with the operation of the Service.

Valuations, estimates or preliminary price indications presented in the Service are for information only and constitute an invitation to negotiate; they do not constitute an offer within the meaning of applicable civil law.

Transaction terms (list of Items, Price, payout method) are agreed individually in the Chat Channel. Where negotiations are conducted by an automated system, the Service informs the User accordingly.

The Sale Agreement is concluded when both parties accept the negotiated transaction terms, as confirmed in the Chat Channel or via the acceptance function provided in the Service. The Operator records and makes available to the User a confirmation of the agreed terms.

Until the Sale Agreement is concluded, the Operator may refuse to conclude it without stating reasons. After conclusion, the Sale Agreement may be terminated or rescinded only as provided in these Terms or by applicable law.

After conclusion of the Sale Agreement, the User provides the Payout Details and transfers the Items to the Operator by accepting the Steam trade offer within 7 days of conclusion. If the Items are not transferred within that period, the Operator may rescind the Sale Agreement within 30 days of its ineffective expiry.

Title to the Items passes to the Operator upon effective completion of the Steam trade, i.e. when the Items are recorded in the Operator's Steam inventory.

The Price agreed upon conclusion of the Sale Agreement is binding on both parties and is not subject to unilateral change, in particular due to subsequent changes in the market prices of the Items. This is without prejudice to statutory rules on the effects of declarations of will made under mistake (including an obvious technical error in the valuation).

The obligation to pay the Price arises subject to a condition precedent, namely the occurrence of the Settlement Day. This construction reflects the fact that, until the Trade Protection period expires, Valve may revert the trade irrespective of the parties' will.

The Operator pays out the Price within 24 hours of the Settlement Day, subject to: (a) completion of KYC Verification, where initiated in accordance with § 6, and (b) the User having provided complete and correct Payout Details.

Payouts are made, at the User's choice made upon conclusion of the Sale Agreement, by SEPA or domestic bank transfer, or by payout to a payment card. No other payout methods are available.

If, before the Settlement Day, the trade is reverted or reversed, the Items are recovered, clawed back or blocked by Valve, or the transaction is otherwise invalidated by Valve, the condition precedent is not fulfilled and the obligation to pay the Price does not arise. If the Operator remains in possession of the Items despite such an event, it will return them to the User promptly once the impediment ceases. If the reversal of the trade was caused or initiated by the User, the Operator is released from the payment obligation.

If the Price has been paid and the trade is subsequently reverted, or the Items are recovered from the Operator by Valve, for reasons attributable to the User or the User's Steam account (in particular as a result of an account-takeover claim, fraud, a reversal initiated by the User, or the User's breach of Steam rules), the Price paid constitutes an undue payment and is repayable to the Operator.

The Operator may set off its due and payable claim for repayment of an undue payment (5.5), for reimbursement of the costs referred to in 5.9, or for compensation of damage caused by the User, against the User's claim for payment of the Price, in accordance with the applicable rules on set-off. The Operator informs the User of any set-off made, with reasons and a calculation.

The User is responsible for the correctness of the Payout Details provided. Payment to the account or card indicated by the User discharges the Operator's obligation, unless the Operator knew, or exercising due care should have known, that the details were incorrect (in particular as a result of a negative payee verification outcome made available to the Operator by its payment provider).

If a payout proves impossible (e.g. incorrect IBAN, closed or blocked card, returned transfer), the Operator will: (a) promptly notify the User at the e-mail address provided or in the Chat Channel; (b) request correct Payout Details; (c) hold the returned funds at the User's disposal — the holding of funds itself being free of charge — until an effective payout is made, and no shorter than until the expiry of the limitation period for the claim for payment of the Price.

If a payout proved impossible because the User provided incorrect Payout Details and the User — despite the request referred to in 5.8 and a warning about possible costs — again provides incorrect details, the Operator may reduce the subsequent payout by the actual, documented fees charged to the Operator by its bank or payment provider for the second and each subsequent failed payout attempt caused by incorrect details. The Operator provides the User with a calculation and confirmation of the fees charged. The first failed payout attempt is not charged to the User. This provision does not apply where the impossibility of the payout results from causes attributable to the Operator, its bank or its payment provider.

The Operator bears the fees of its own bank and payment provider, subject to 5.9. The Operator is not responsible for fees charged to the User by the User's bank or card issuer.

The Operator applies a risk-based approach to identity verification, anti-money laundering, sanctions screening and fraud prevention.

Basic tier: only the Payout Details are required for payout of the Price.

The Operator is entitled to require full KYC Verification at any time, in cases justified by the Operator's risk assessment (including in view of the value of a single transaction or the cumulative value of the User's transactions), and shall require it mandatorily where: (a) there are reasonable indications of fraud or a suspicion of money laundering or terrorist financing; (b) it is required by a payment service provider, a bank or a competent authority. Verification may include, proportionately to the risk: an identity document, proof of address, likeness (selfie/liveness or video verification), proof of ownership of the account or card indicated in the Payout Details, documentation of the origin of the Items, and explanations regarding the transaction.

Until KYC Verification is completed, the payout of the Price is suspended, not cancelled; the Sale Agreement remains in force. The Operator carries out the verification without undue delay, as a rule within 5 business days of receipt of complete documents, and informs the User of the outcome.

If the User refuses to undergo KYC Verification or fails to submit the required documents within 30 days of the request, the Operator may rescind the Sale Agreement within 30 days of the ineffective expiry of that period. Upon rescission, the Operator returns the Items to the User's Steam account; if restitution in kind is impossible for reasons beyond the Operator's control, the parties settle in accordance with the applicable rules on restitution.

The Operator may refuse to enter into a transaction, withhold funds and report to competent authorities (including financial intelligence units) where required or justified under anti-money laundering laws, sanctions laws or a request of a competent authority. The Operator may be legally prohibited from informing the User that a report has been made.

The Operator does not transact with persons or entities subject to international sanctions (including EU and UN sanctions) or with persons acting from comprehensively sanctioned territories.

The Operator may use automated anti-fraud systems, behavioural analysis, IP address and device fingerprint analysis, and external compliance providers. The Operator may decline to disclose details of the operation of anti-fraud mechanisms to the extent that disclosure would jeopardise their effectiveness or the security of the Service; this does not limit the User's rights under data protection law, including the right to human intervention in respect of automated decisions.

The functioning of Steam — including the availability of trades, the duration and rules of Trade Protection, and blocks on accounts or Items — is beyond the Operator's control. The Operator is not liable for non-performance or improper performance of the Sale Agreement to the extent it results from acts, omissions, outages or rule changes on the part of Valve/Steam, being circumstances for which the Operator is not responsible. In such a case, the parties return the performances received in accordance with § 5.

Nothing in these Terms excludes or limits the Operator's liability: (a) for damage caused intentionally; (b) for personal injury; (c) to any other extent to which liability cannot be excluded or limited under mandatory provisions of the law applicable to a User who is a consumer.

The Operator endeavours to keep the Service available at all times but reserves the possibility of technical interruptions. Technical interruptions do not affect concluded Sale Agreements.

The Items are digital goods existing solely within the Steam ecosystem and subject to Valve's rules. They are not tangible property, financial instruments, investment products or means of payment. The Operator does not guarantee the future market value, liquidity or availability of the Items.

The Operator records and retains transaction documentation: logs, timestamps, transaction identifiers, Steam trade confirmations and the content of the Chat Channel. This documentation may serve as evidence of the course of a transaction, including in complaint proceedings and disputes. This does not limit the User's right to adduce their own evidence and does not shift any statutory burden of proof onto the User.

The statutory right of withdrawal from distance contracts (Directive 2011/83/EU and its national implementations) applies to contracts under which the trader transfers ownership of goods to, or performs a service for, the consumer. Under the Sale Agreement it is the User who is the seller; accordingly, the statutory right of withdrawal does not apply.

Notwithstanding § 9.1, until the Items are transferred (acceptance of the Steam trade offer), the User may cancel the Sale Agreement without stating reasons by notifying the Operator in the Chat Channel or at [email protected].

Complaints may be submitted to [email protected] or in the Chat Channel. A complaint should identify the User and the transaction and describe the objections; deficiencies do not cause the complaint to be disregarded — the Operator may request that they be remedied.

The Operator handles complaints within 14 days of receipt and responds on a durable medium (e-mail). Failure to respond within that period is deemed acceptance of the complaint.

A User who is a consumer may use out-of-court complaint and redress procedures, including: in Poland — the Trade Inspection (Inspekcja Handlowa), permanent consumer arbitration courts and municipal (district) consumer ombudsmen; in Cyprus — ADR procedures supervised by the Consumer Protection Service; cross-border — the European Consumer Centres Network (ECC-Net).

The EU Online Dispute Resolution (ODR) platform was discontinued with effect from 20 July 2025 pursuant to Regulation (EU) 2024/3228 and is no longer available.

Recourse to out-of-court methods is voluntary for both parties.

The controller of Users' personal data is the Operator. The processing of personal data is governed by the Privacy Policy available at skinscartel.com/privacy.

The Operator may amend these Terms for valid reasons: changes in law or its interpretation; a judgment, decision or recommendation of an authority; changes to Steam/Valve rules affecting the transaction model; changes of payout methods or payment providers; technical or organisational changes to the Service; the need to counteract abuse.

The Operator announces amendments in the Service at least 14 days in advance. Amendments do not apply to Sale Agreements concluded before their effective date.

These Terms and the Sale Agreements are governed by the laws of the Republic of Cyprus.

The choice of Cypriot law does not deprive a User who is a consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of the User's habitual residence (Art. 6(2) of the Rome I Regulation). For Users in Poland this includes, in particular, the Polish Civil Code provisions on unfair contract terms and the Consumer Rights Act.

Nothing in these Terms limits the consumer's jurisdictional rights under Regulation (EU) No 1215/2012 (Brussels I bis), including the right to bring proceedings before the courts of the Member State of the consumer's domicile.

These Terms are drawn up in Polish and English. The Polish version is available at skinscartel.com/pl/regulamin.

For a User who is a consumer habitually resident in Poland, the Polish version is binding. For all other Users, in the event of discrepancies the English version prevails, unless mandatory provisions of the law of the consumer's habitual residence provide otherwise.

Discrepancies between language versions are interpreted in favour of the consumer.

The invalidity or ineffectiveness of individual provisions does not affect the remainder of these Terms; applicable statutory provisions apply in place of an invalid provision.

The Operator may transfer rights and obligations under a Sale Agreement to an entity within its group only in a manner that does not worsen the User's legal position, and with the User's consent where required by law.